AMS User Guide
IntroductionAxiom’s AMS Portal has three main role definitions: Admin, Agent and Client. This guide will cover how a Client interacts with the AMS Portal.How Does the Portal
AMS User Guide
The Assets Page
The Assets PageThe ASSETS PAGE is where you will access to all assets attached to your contracts.The FILTER BAR allows you to narrow your view by EXPIRATION DATE,
Submit a Ticket
Submitting a TicketTicket creation is quick and simple. By clicking the "Create Ticket" icon from the ASSETS PAGE, all pertinent information is auto-populated in the fields of the
Accessing Your Tickets
Accessing Your TicketsAside from clicking the "VIEW TICKETS" link in the email you receive after successfully submitting a ticket, you can access your tickets by clicking the
Your Open Tickets
Your Open TicketsThis screen gives you quick access to the status, last activity, and last respondent, as well as ticket ID.
Notifications
NotificationsAll ticket communications will trigger an email notification to be sent to you and the agent. For example, if you leave a comment, your assigned agent will receive a
Closing and Accessing Closed Tickets
Closing and Accessing Closed TicketsYou can close a ticket at any time should you decide. Likewise, you can re-open any previously closed ticket if the problem persists or reoccurs
Your Profile
Accessing Your ProfileYou can access your profile by clicking "My Profile" in the upper right portion of the screen and clicking "Profile":
Your Dashboard
Your Dashboard:You will have one of two DASHBOARDS, the MULTI-LOCATION and the SINGLE-LOCATION.From either dashboard, you will have access to all of your contracts, assets and
The Contracts Page, Part I
Contracts PageThe CONTRACTS PAGE will allow access to your contracts (and the more assets and locations you have, the more information the DASHBOARD will display).You can access
The Contracts Page, Part II
The Contracts Page, Part IIAny of the three highlighted areas in the previous screen will bring you to this CONTRACTS page view.The CONTRACTS page will list pertinent
The Welcome Page
The Welcome PageAfter an AMS agent has created your account you will receive an email with information about how to create a password and log in to our system for the first
Miscellaneous - Knowledge Base
Miscellaneous - The Knowledge Base and PagesYou can find information about the portal, submitting and accessing tickets, your profile and much more by clicking "Knowledge Base"